Frequently Asked Questions

At Honest Elevator, our approach to contracts is designed to put you in control and avoid the frustrations of the traditional industry. We eliminate unrealistic contracts, automatic rolls, and unknown price escalations. Our terms are simple and easy to read, ensuring you receive the exact elevator services you pay for without being stuck in an unfair agreement. Whether you need monthly, quarterly, or bi-annual maintenance, we find a plan that fits your budget, and you’ll never hear the word “periodically” in our agreements.

We offer a comprehensive range of professional elevator and escalator services. These include elevator maintenance, repairs, testing, modernization, and installation. We also specialize in escalator maintenance and repair, elevator phone monitoring, residential elevators, ADA wheelchair lifts, and passenger elevators. Additionally, we provide custom maintenance contract solutions tailored to your needs.

No, you don’t have to sign a long-term maintenance contract with Honest Elevator. We offer elevator service and repair on an “as needed” basis, giving you flexibility. While we can certainly help you with maintenance contracts if you desire one, our simple terms mean you’ll never get stuck in an agreement with automatic rollovers or unknown price escalations.

We prioritize quality assurance by maintaining a rigorously vetted network of elevator service providers. We have an internal risk mitigation report for each provider in our network, allowing us to understand their capabilities based on the type of equipment needing service. Furthermore, our written quality management plan ensures our providers consistently meet our customers’ needs and uphold our high standards.

Honest Elevator proudly serves a wide region, including Connecticut, New York (specifically New York City, Staten Island, Long Island, Harlem, Brooklyn, Manhattan, and the Bronx), New Jersey (Newark, New Brunswick, Hoboken, Hackensack), Pennsylvania (Philadelphia, Chester, Springfield), Maryland (Baltimore, Columbia, Silver Spring, Germantown, Fredrick), Virginia (Richmond, Roanoke, Norfolk, Arlington, Alexandria, Fredericksburg), Washington, D.C. (Columbia Heights, Dupont Circle, Georgetown), North Carolina, Georgia, and Florida.

Our pricing policy is built on fairness and transparency. Our elevator service prices are competitive and fair, and we guarantee no surprise elevator repair bills. Any unexpected or additional expenses must be pre-approved by you before work begins. For local account contracts, we have pre-negotiated rates, ensuring those savings are passed directly to you.

Yes, we specialize in simplifying the government procurement process and assisting with commercial national accounts. For government buyers, we offer a range of contracting mechanisms and repair quoting opportunities, known for our high-quality customer service. For commercial national contracts, we group independent elevator companies together to bid on opportunities, serving as your single point of contact while providing flexible pricing options.

You can easily request a free quote or schedule service with Honest Elevator. You can click for a free quote directly on our website, or schedule service online with ease. You can also contact us for a free contract review by calling us at +1 (804) 652-9628.